Support
We usually reply within 1–2 business days.
Contact us
Questions, bug reports or feature ideas? Email support@nuvira.technology.
To help us fix a bug, include your iPhone model, iOS version, GOly version and what you were doing when it happened.
Common questions
Departures or platforms look wrong
GOly shows what Metrolinx publishes. Platforms are usually assigned shortly before departure, so a trip may show no platform until then. Pull down to refresh and check your connection.
I'm not receiving trip notifications
In iOS Settings, open GOly and allow Notifications and Live Activities. Make sure the trip is still tracked in the app and that a Focus or Low Power Mode is not silencing alerts.
How do I manage or cancel my subscription?
Open GOly, go to Settings and tap Manage Subscription, or open iOS Settings, tap your name, then Subscriptions. Cancel at least 24 hours before renewal to avoid being charged.
How do I restore my purchase?
Sign in with the Apple ID you subscribed with and open GOly. Your subscription is restored automatically.
How do I delete my data?
Stop tracking trips in the app or delete GOly from your device. To have any server-side record tied to your device removed, email us. See the Privacy Policy for details.
Legal
Read our Privacy Policy. GOly is not affiliated with Metrolinx or GO Transit.